Introduction

The Service Manager Service Center Add-On is an optional Service Manager product. It provides additional functionality to enable jobs, employees, schedules, sites, postings, and even day end to be processed, and/or viewed by Service Center, depending on the security rights that each employee in Service Manager has been granted. Service Centers can maintain their own numbering system as well so that each center's jobs can be easily identified.

The ADMIN User has access to all Service Centers by default.

This function in conjunction with Segment Override, allows for Service Center/Branch accounting in the G/L as well. A segment can, for example, be set up in your G/L account mask to enable definition by segment, or you can simply override existing segments according to Service Center being used. Segment override can be achieved at Job Type, Phase or Employee level.

As an example of how this new feature set operates, it is possible to assign an employee to a Service Center, and when that employee logs in to Service Manager, they will only see Jobs for the Service Center they have been assigned to in Document Entry, Job Manager and other programs where Service Center management is applicable. This means access from a WAN or remote session can be tailored to those users' rights.

Service Centers can maintain their own numbering system so that each center's Jobs can be easily identified.

Further Information

If you are an End User and would like more information about this product, please contact your Sage 300 Solution Provider.

If you are a Business Partner and would like more information about this product, please contact Technisoft at technisoft@technisoft.com.