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Overview

Symptoms may apply to many Faults and Faults may have many Symptoms. This program allows you to define Symptoms relating to a Fault, which in turn associates those Symptoms with a Model.

Other information included in Symptom records are Keywords that aid in searching for Faults and Solutions related to the Symptom, and an Internal and External Comment.

Estimated Time

Setup time for an individual Symptom only takes a few moments, however we recommend using the Import/Export functions if there are large numbers of symptoms to input. Import/Export functions are available from the File menu.

Profile tab

Click in the Symptom Code field and enter a new code. Click the Profile tab to open the other fields for entry. In the Description field, enter a description of the symptom. In the Keyword field, enter a keyword to help identify the symptom more quickly when doing database searches. The Keyword is optional. Internal Comments can also be used to search. Add Internal Comments, however we recommend that you keep these brief and focused on what the symptom is. Enter External Comments as applicable. External Comments can be used to advise customers, or they can be used as an additional comment area. They were originally designed so when Fault Analyzer becomes available across the Internet, different comments can be displayed depending on the type of individual accessing the program.

Click the Faults tab.

Faults tab

Faults can be associated with Symptoms. Click [Insert] to add a fault to the symptom record.

As is the same in all relationships whether they are symptoms, faults or solutions, records can be created during Job entry "on the fly" if necessary. They do not have to be created in advance.