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Return Authorizations

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Return Authorizations (RAs) are tracking documents generally used to return Equipment or Item requiring service from your Customer to your Service Company or from your Service Company to the Equipment Manufacturer or Vendor.

RAs include: Statuses, Shipment Details, General Comments, Vendor details, Equipment and Model information, Notations, Material Requests, and source Document details.

Common Terms

Below is a list of terms and abbreviations used throughout this section.

Company Options	The general Service Manager Options, accessible from V/M Setup » V/M General » Options.
CRA	Customer Return Authorization. A CRA can only have that customer's Equipment on it.
Documentary Fields	If a field is said to be "documentary" it does not have any effect outside its own value; it does not affect the values of other fields or processes within RA Manager.
Expected	An RA Line is Expected if it is associated with a Receipt Shipment and has not been marked as Receipted.
Main Form	The "root level" user interface form. This is the form displayed when RA Manager is launched from the Sage 300 desktop.
Options	Unless specified as a Company Option, all options are set in the Document Entry Options window. Select Tools » Options to display the Options window.
RA	Return Authorization. This encompasses both CRAs and VRAs.
RA Line	RA Lines represent Equipment, Miscellaneous, Unresolved, Item, and Materials Requests records associated with an RA. These lines are displayed in the list on the bottom of the Main Form.
Receipted	An RA Line is Receipted if it has been associated with a Receipt Shipment and marked as Received.
Received	Synonym for Receipted; An RA Line is Received if is has been associated with a Receipt Shipment and marked as Received.
Returned	An RA Line is Returned if it has been associated with a Return Shipment.
VRA	Vendor Return Authorization. Also known as a Manufacturer Return Authorization - MRA. A VRA can have many customers' Equipment on it going back to the one vendor/manufacturer.